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Rare Patient Voice

Helping Patients with Rare Diseases Voice Their Opinions

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Helping patients and caregivers share their voices

Frequently Asked Questions

How do I update my profile? Expand

If you would like to view and update your profile, please follow the link below:

https://panel.rarepatientvoice.com/newdesign/site/rarepatientvoice/memberdashboard.php

  • To update your profile with a new or existing professionally diagnosed condition/disease, type it into the search box and the condition/disease will pop-up in the drop-down menu, then select the correct box.  

  • Be sure to delete what you have typed in the search box and type another condition/disease and so forth for all conditions/diseases.  

  • If you do NOT see it listed, you can place it under 'other' and then type it in manually.   

Where can I find a list of open studies? Expand

We currently have hundreds of studies open for patients and caregivers! To see some of the studies we are working to fill immediately, please click here.

What do I do if the link is unclickable? Expand

Copy/paste the URL (to the link) in your web browser. If that does not work, simply contact the Project Manager on that particular Study.

How often will I be invited to a study? Expand

As we receive studies that match the conditions/diseases you are professionally diagnosed with as listed on your profile, we will automatically email you invitations to those studies.

How soon after completing a study will I get paid? Expand

https://youtu.be/PRHn4fAkF-o

Rewards are sent once the study is complete. However, if a study goes on longer than usual, we do pay respondents to-date. For more details, contact the project manager for that study.

What is Inflow? Expand

Inflow is a service that Rare Patient Voice works with that allows for easy monetary transactions to be sent to different recipients. Inflow uses the latest industry security standards so you may rest assured that your personal details are safe and secure.

How can I refer other patients/caregivers? Expand

Please email your request regarding a referral to: patientadvocacyteam@rarepatientvoice.com

Why didn't I qualify for a study? Expand

https://youtu.be/jH1RtVeVZTA

There are a number of reasons why you may not have qualified for a study, including the possibility that the number of respondents for that study has been reached. If you’d like to know the reason you didn’t qualify, contact the project manager on that particular study.

How do I get paid? Expand

https://youtu.be/PRHn4fAkF-o

Rewards are sent as printed checks or as electronic payments if you have chosen that option. Participation in some smaller studies may be rewarded with a gift card.

How do I notify you if my email address changes? Expand

Contact panelmanagementteam@rarepatientvoice.com.

Do you sell my data? Expand

No, we never sell your data. To learn more, visit: https://rarepatientvoice.com/for-patients/how-we-use-your-information/

Will I get marketing calls? Expand

No, we will never sell you anything or give your name to anyone who will.

Is my privacy protected? Expand

The client receives only respondent ID numbers, not your personal information. RPV is notified only upon your study completion. We do not have access to your study answers.

Do I need to have an email to participate? Expand

Yes, we send all the invitations by email.

Will I get a lot of emails? Expand

As we receive studies that match the conditions/diseases you are professionally diagnosed with as listed on your profile, we will automatically invite you to those studies via email. You may not hear from us for a few months, aside from our monthly newsletter, or you may get two emails in a week.

Do I need to pay taxes on the rewards I receive? Expand

If you earn $600 (USD) or more in a calendar year, we are required by law to
collect your Social Security number for IRS reporting (Form 1099). Please note that
this $600 includes both referral fees and study payments combined.

Can patients/caregivers from any country be members? Expand

You can now register from any country, though our current focus is on the US, Canada, UK, France, Germany, Italy, Spain, Australia, and New Zealand. If you reside elsewhere, please select "other country" from the dropdown menu during registration. Although we may not have studies available for you immediately, signing up now ensures you'll be ready to participate when studies become available in your country.

I can't login. How do I login to my panel dashboard? Expand

If you would like to login, please follow the below link:

https://panel.rarepatientvoice.com/newdesign/site/rarepatientvoice/memberdashboard.php

I forgot my password. Expand

To reset your password, please follow the link below:

https://panel.rarepatientvoice.com/newdesign/site/rarepatientvoice/memberpasswordreset.php

I have reset my password, but didn't get an email with my new password. Expand
Please take a moment to check your spam or junk email folder. Can't find the email? Please contact panelmanagementteam@rarepatientvoice.com?.
I want to change my email address outside the self-serve portal. Expand

You can't change your email address outside the portal yourself. Please contact contactus@rarepatientvoice.com.

I have not found the answer I am looking for. Expand

Feel free to reach out to us with your question at: contactus@rarepatientvoice.com.

How do I protect my Rare Patient Voice panel account and data? Expand

Here are a few tips and best practices that you should follow with your Rare Patient Voice panel member account and anywhere on the internet to keep your account and data safe and secure:

  • Never share your password.
  • Change the temporary password you received from us when registering.
  • Create a strong password with digits and special characters. Tip: A long sentence is better than a short password.
  • Don't use the same password for other websites.
  • Frequently update your password.
  • Keep your computer system, virus scanners, firewalls and software up to date.
  • Use a secure browser like Chrome or Firefox.
  • Always log out of your account.
  • Scan your computer frequently for viruses.
  • Don't open links in emails or open attachments of senders you don't know.
What does Rare Patient Voice do with my email address? Expand

Rare Patient Voice uses your email address to invite you to market research studies and to contact you with information about honoraria you earned for participating in our studies.  Rare Patient Voice does not forward your email address to third parties.

What happens with my (Survey) data? Expand

Your data and responses go directly to the client sponsoring the study and are used for market research purposes only.  Rare Patient Voice does not see your survey or interview responses.

What is a cookie? Expand

Cookies are small bits of data stored on devices (computer, mobile phone, tablet, etc.) that recognize users. Each cookie expires after a certain period depending on what it's used for. We use cookies in order for the survey site to operate correctly. For example, we use cookies to authenticate you. When you open a survey, authentication cookies are set, which let us know who you are when responding to our surveys.

I have a complaint. Expand

If you have a complaint regarding to our quality of service, surveys, honoraria payments, or if you have any concerns about our terms & conditions or privacy policies, we encourage you to get in touch with us, so we can try to resolve your complaint or concern as quickly as possible. Contact the project manager if your complaint is about a survey (you'll find their email address in the emails they have sent you about the project) and please include the project number. Or feel free to contact wes.michael@rarepatientvoice.com.

Is my information saved automatically when I update my profile? Expand

Yes!  Your information automatically saves when you click out of each text box.

How long are your checks good for? Expand

Most banks honor checks within six months of their being dated. If you find an uncashed check from RPV that is older than that, please let us know and we will issue a new one.

Latest Blog Posts

  • What kinds of projects does RPV do?
  • Who Are RPV’s Clients?
  • How Quickly Can RPV Recruit Patients? Wes Michael Explains
  • Meet Our Team: Sara Prosic, Business Development Associate
  • Wes Michael Talks Empowering Patients Through Research

Check out our YouTube Channel

https://youtu.be/cfjkqh5Ykp0

Read Our Newsletter

Read our Newsletter
What’s New at Rare Patient Voice?

Rare Patient Voice

711 Hampton Lane
Towson, Maryland 21286
ContactUs@RarePatientVoice.com
(443) 986-1949

Regular business hours are Monday through Friday, 9am-5pm ET.

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