I’ve thanked our patients, our clients, and our vendors. Now I’d like to thank a really special group of people – Our employees! They are the ones you are most likely to interact with. They keep everything running!
You get bids from Tiffany and Felecia, our proposal development specialists, led by Pam, our VP of business development! And also from PAM, our automated proposals tool, named after you-know-who! They did over 6000 bids last year! Tiffany is irrepressible. She just started our RPV wellness challenge, aiming to keep us all healthier by watching our activities and what we eat. Felecia is following in her footsteps. Pam also goes to many of the conferences where we meet current and new clients. She also wears our HR hat.
Our project managers are led by Ben, our director of field operations, and the team includes David, Mike, Melanie, Chantel, Sarah, and Chris. They managed over 1,000 projects last year. They serve both our clients and the patients in our studies. Ben was our first employee and has been with us over 5 years! He led our charge to implement our Q One Tech database. David was the next to join, and in addition to project management he works on our data security, and makes sure all the checks to our respondents are processed. Mike came next, he is an eagle eye spotting potential issues hidden in screeners. Melanie, Chantel and Sarah all were part of our Patient Advocate team and we saw they had so much on the ball that they came on full-time as project managers. Chris recently joined as a PM, but he had already been helping, and continues to produce our videos, with help from Jennifer.
Kirk leads our team of Patient Advocates. They are too many to mention, but some who do a lot of patient events include Arlene, Jennifer, Kirk, Consuelo, Aaron, Lukas, and Terri. Arlene attended 26 patient events last year! Many of our PAs are patients or caregivers themselves. Kirk is fighting MS, but you’d never know it if you saw all the activities he takes part in!
Debi is our Data Management & Social Media Outreach Specialist. She makes contact with hundreds of patient advocacy groups and works with them to get referrals. She also works with the team to get all the in-person sign ups into our system so that they all get their gift cards for signing up, and to make sure all the referrers get their rewards.
Becky handles all the invoicing. She actually likes invoicing! What more can I say! Pay up or she will track you down!
What do I do? I like the line Herb Kelleher used when he was CEO of Southwest Airlines. He said, “Because I am unable to perform competently any meaningful function at Southwest, our employees let me be C.E.O.” That is my position at Rare Patient Voice! To paraphrase Herb, that is one among many reasons I love the people of Rare Patient Voice.